Charter moves toward all-digital
Charter Communications will soon complete its move to a 100 percent all-digital network throughout 2014.
Customers in Litchfield County, including the New Milford area, will have access to more than 200 high-definition channels, better picture quality and significantly faster Internet speed.
"By removing outdated analog signals, we regain bandwidth in our network, enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation," said Tom Rutledge, Charter's president and CEO.
"This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value," he said, "and we've invested more than $2 billion in our fiber-rich network to make that happen."
Once the all-digital upgrade is complete for all customers, Charter will double residential Internet speeds from 30 Mbps to 60 Mbps at no additional cost.
The all-digital upgrade for customers in Litchfield County is scheduled for Sept. 16 and will affect Bridgewater, Kent, New Milford, Roxbury, Washington, Bethlehem and Woodbury.
As part of the upgrade process, customers must take action by acquiring Charter-issued, digital set-top boxes for each of their televisions.
More than 90 percent of Charter customers in the Litchfield County area have adopted digital devices for at least one television in their home.
With the use of set-top boxes, Charter customers will gain Video on Demand access for every television in their home.
With more than 12,000 VOD options, including more than 3,000 in HD, Charter says it is setting a new standard for digital video entertainment.
Charter says it is making it easy for customers to receive one or more digital boxes at no cost for one, two or five years, depending on the customer's programming package and other qualifying factors.
Customers can obtain the digital boxes through direct shipment to their home by calling 888-438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter store.
Charter store locations in the area include 9 Commerce Road in Newtown.
The office is open Mondays through Fridays from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 2 p.m.
Expanded hours will be offered Mondays through Fridays from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 5 p.m. from Sept. 2 to 19.
Charter will communicate with customers about their scheduled upgrade date via direct mail, bill messages, outbound calls and messages that will appear on their TVs prior to the cutover.