Editor's Note: The following is an open letter from Mike Zarba, director of New Milford Public Works, to New Milford resident Stephen Looney in response to Mr. Looney's May 25 letter to the Spectrum

Dear Mr. Looney:

In reply to your request for service at your driveway, the reason it had not been scheduled when you were emailed back is because we use a customer service request tracking system.

Your request was input on Thursday May 24, 2012 when we first received it. It was then evaluated by the field staff that same day and it was determined the apron work would be performed, however, until the request is converted to a work order (which has now been done).

The estimated start date could not be determined. As I stated, the request has now been converted to a work order and it is scheduled (estimated based on weather) to be done June 6 -- which ends up being less than two weeks after the date which we received the request.

For your reference it is work order #2149.

Also, I would like to resolve the other requests you referred to, but I need more specific information to do so.

I have reviewed the past years emails and I only show one other email (to our general Public Works inbox) regarding Fordyce Road.

It was sent Oct. 3, 2011 -- the email references general potholes from Fordyce Court down to Valley Drive. Is this the email you are referring to?

Was there a specific request made for your driveway in the past? If so, when and by whom was that made?

To whom was the email sent? Or, were the other email requests made about other locations in town?

Any additional information you can supply would help in resolving this issue.

I trust this information answers your question. Thank you for your patience and understanding as we continue to maintain and repair 210 miles of road and serve nearly 30,000 customers.

If you have any further questions, please feel free to contact me directly either by email or by phone.

Michael F. Zarba, P.E.

Director

Public Works

New Milford