"It's whatever Jamie has in mind. I trust her that much," Mrs. Seeber said referring to her stylist, Jamie Obijiski. "I love them here. They give kind, prompt, professional service."
Ms. Seeber noted her husband and daughter also drive in from Brookfield to be cared for at Joe's.
"They'll do anything to make you happy and anything to keep you happy," she added.
The business soon moved across the street and now encompasses two spacious floors at 25 Bank St.
Joe's employs 20 stylists, including two apprentices.
In 2001, a spa was added to the business' offerings.
"People called it `Joe's by the show,' when I bought the business from Joe Indrisek," Ms. Ross said. "It was small enough that I felt I could manage it."
"I started out doing everything," Ms. Ross reflected, "but soon called for help to handle the phone."
Ms. Ross has had two partners in Joe's.
Kathy Mahon Bachelier was with her from 1988 to 2000. Today, Pam Picheco is the salon and spa's managing partner.
Ms. Picheco runs the spa section of the business.
"Like most stylists, I had no business background," Ms. Ross said, musing about Joe's success. "I"ve always worked with my heart and gut. The most important thing is being nice to each other. Respecting my customers and staff is key for me."
These days, she takes salon business courses at the high-end hair care line Bumble and Bumble's university in Manhattan. She also takes design classes there, as do all of Joe's stylists.
Education is a key component in working at Joe's. Mrs. Ross hires stylists right out of school and has her own apprentice program.
Her senior staff members have 10 to 20 years' experience, Ms. Ross added, and mentor the new, young stylists.
Recently, four members of the staff attended a show in Miami, with top colorists from all over the world, she said.
"The whole industry has become very global. Women want a more sophisticated look to their color," Ms. Ross added. "We do a lot of color correcting for women who tried new color techniques at home."
The salon's success has been stellar.
Joe's staff assists with hair styling and makeup for photo shoots for Fashion Week runway shows in New York City.
Other high end shows, by the product line Oribe, also use the talents of Joe's staff. Joe stylist Isabella Vazquez is a spokesperson for Redken's new curly line, Curvaceous.
With all of her success, Ms. Ross likes to give back to the community that supports her salon and spa.
"I love supporting people who support me. We've held various events where money raised is given to the hospital toward a mammogram fund," she said.
"We're launching a new wig program, carrying wigs for women with any hair loss issues," Ms. Ross said. "We will give wigs at no cost to cancer patients."
Throwing parties at Joe's as fundraisers for groups such as the Women's Center of Greater Danbury has been a tradition at the salon for decades. Ms. Ross is on the center's board of directors.
For more photos, visit www.newmilfordspectrum.com.
Joe's Salon and Spa, 25 Bank St. in New Milford, is closed Mondays. Hours vary during the week. Call 860-354-4806 for more information or check www.joessalon.com.